REFUND POLICY
REFUND POLICY
Last updated: 18 June 2025
Thank you for shopping at guruorganics.store.
If for any reason you are not completely satisfied with your purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have meanings defined under the following conditions. These definitions shall apply whether they appear in singular or plural.
Definitions
-
Company (referred to as "the Company", "We", "Us" or "Our") refers to Guru Organics.
-
Goods refers to the items offered for sale.
-
Orders means a request by You to purchase Goods from Us.
-
Website refers to guruorganics.store, accessible from https://guruorganics.store
-
You means the individual accessing or using the service, or the company or legal entity on behalf of which such individual is doing so, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 14 days without giving any reason.
The deadline to cancel an Order is 14 days from the date you received the Goods, or when a third party (other than the carrier) you appointed takes possession of the product.
To exercise your right of cancellation, please inform us via:
-
Email (preferred method): [Insert your email address]
We will reimburse you no later than 7–10 business days from the day we receive the returned Goods and confirm their condition. Refunds will be issued via the same payment method used for the Order. You will not incur any fees for the reimbursement.
Note: If your payment was processed via Razorpay, the refund will also be issued through Razorpay to your original payment source. Razorpay’s processing time may vary slightly depending on your bank or payment provider.
Conditions for Returns
For the Goods to be eligible for return, please ensure:
-
The Goods were purchased in the last 14 days
-
The Goods are unused, in original packaging, and in resalable condition
Non-returnable items include:
-
Goods made to your specifications or personalized
-
Goods that deteriorate quickly or are past expiry
-
Goods that are not suitable for return due to health protection or hygiene reasons, if unsealed
-
Goods that are inseparably mixed with other items after delivery
We reserve the right to reject returns that do not meet these conditions, at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning Goods. Please return items to the following address:
Guru Organics
3/376, Bharathi Nagar, K.N. Puram, S.M. Palayam,
Palladam, Tiruppur – 641664, Tamil Nadu, India
We recommend using an insured and trackable shipping service. We cannot process refunds without receiving the goods or acceptable proof of return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, feel free to contact us:
-
Phone: +91 98943 66257
-
Website: https://guruorganics.store (Please ensure the site is accessible and functioning before reaching out.)